2 through 6 D-Cell Frequently Asked Questions

Every time I put a new replacement lamp in my Mag-Lite® flashlight, it burns out. Why?
It sounds like you may be using the incorrect replacement lamp for your flashlight. D & C Cell Mag-Lite® flashlights have different numbers of batteries or cells and therefore operate at different voltages, so each size Maglite® flashlight needs its own unique lamp size. For instance, if you have a 4-Cell Mag-Lite® flashlight and you put a 2-Cell or 3-Cell lamp inside, it will burn out very rapidly because the 4-Cell flashlight runs at a higher voltage than the lamp of a 2 or 3-Cell flashlight was designed to handle. For our personal size flashlights and your information, we manufacture a 2-Cell AA Mini Maglite® flashlight, a 2-Cell AAA Mini Maglite® flashlight and a Single Cell AAA Maglite® Solitaire® flashlight each of which require its own unique lamp.. If you use the single cell Solitaire® lamp in a 2 Cell AA or 2Cell AAA, the lamp will burn out immediately. Make sure to buy the correct lamp for your flashlight. It's marked on the packages of our replacement lamps. If you are unsure of which lamp to use in your flashlight do not hesitate to contact us at 1 800-283-5562.


Are Mag flashlights waterproof?
We consider our flashlights to be extremely water resistant but we don't advertise them to be waterproof.


After I turn my Mag® flashlight on, it doesn't stay on continuously unless I bang on it, or hit it. What do I do, and where do I send it?
It sounds like you are only getting intermittent electrical contact because your contacts need to be cleaned. Try this before you do anything else: Remove the tailcap and the batteries from your flashlight. Look inside the tailcap end of the barrel and you'll see that most of the inside of the barrel is the same color as the outside of the barrel -- black, or red, or blue, for example. That's because the inside of the barrel is anodized to help guard against corrosion. But part of the metal near the tailcap end of the barrel is shiny, bare metal. This is a point of electrical contact. Sometimes it can get covered with dirt or grit or corrosion, which can cause your flashlight to flicker on and off due to poor electrical conductivity. Cleaning these electrical contacts is simple: Just go over the shiny, silver rim of the barrel, the rim of the tailcap that contacts with the rim of the barrel when tightened, and the silver area inside the tailcap where the spring sits, with a piece of emery paper or steel wool. Now put a small amount of petroleum jelly or liquid silicone on the threads of the tailcap, making sure that the large end of the coil spring is snapped into the tailcap. When the flashlight is put back together, the small end of the spring will be pressing against the negative side of the battery. Put your batteries back in with their positive ends pointing forward, screw the tailcap firmly back into the barrel, and your "flickering flashlight" problem should be solved. If your flashlight still doesn't work after you have cleaned the contacts, call us at 1 800-283-5562 or email us back at this same address.


I can’t remove the tailcap from my Mag® flashlight. I have even put pliers on it and tried to twist it off, but it's absolutely frozen or stuck. Is this problem covered by my warranty?
When you cannot remove the tailcap to change the batteries, it almost certainly indicates that the batteries have leaked and sealed everything inside the flashlight. Mag Instrument does not warrant against battery leakage. If the flashlight has been damaged by leakage of batteries, do not return the flashlight to Mag but determine what brand of battery caused the damage and follow the battery manufacturer’s instructions about how to make a damage claim. For warranty returns: Send the flashlight (postage or shipping prepaid) to Mag Instrument, 2001 South Hellman Avenue - 50600, Ontario, California, USA 91761-8019, Attention: Warranty/Repair Department, or to an authorized Mag Warranty Service Center. Include a check or money order for $15.00 (which includes the cost of packing and shipping the product back to you). Please also include a letter with your name, address, phone number and description of the problem. For the location of an authorized Mag Warranty Service Center in your area, consult the retailer where you purchased the flashlight or see the customer service section at www. maglite.com. For your protection and to expedite handling and/or postal claims, we recommend that all returns be insured and sent Certified and/or Return Receipt Requested. Do not send batteries with flashlights.


I can’t get the batteries out of my flashlight. They're stuck inside. How do I change them? Is this covered by my warranty?
When this happens, it almost certainly means that the batteries have leaked and are stuck inside the barrel. Note: Batteries normally swell before leaking causing them to get stuck inside the barrel. Mag Instrument does not warrant against battery leakage. If the flashlight has been damaged by leakage of batteries, do not return the flashlight to Mag but determine what brand of battery caused the damage and follow the battery manufacturer’s instructions about how to make a damage claim. For warranty returns: Send the flashlight (postage or shipping prepaid) to Mag Instrument, 2001 South Hellman Avenue - 50600, Ontario, California, USA 91761-8019, Attention: Warranty/Repair Department, or to an authorized Mag Warranty Service Center. Include a check or money order for $15.00 (which includes the cost of packing and shipping the product back to you). Please also include a letter with your name, address, phone number and description of the problem. For the location of an authorized Mag Warranty Service Center in your area, consult the retailer where you purchased the flashlight or see the customer service section at www. maglite.com. For your protection and to expedite handling and/or postal claims, we recommend that all returns be insured and sent Certified and/or Return Receipt Requested. Do not send batteries with flashlights.



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